Q: I paid, now how do I get access?
A: You should have received two emails. Your receipt for your
subscription and a Hot Pickup email which has a direct link to
the members area, plus your user name and password. Please check
your spam folder, especially if you are on a free email service
like Gmail, Yahoo, Hotmail. Search your Spam or Junk folders for
Hot Pickup.
Q: The site and slow.
A: Check your connection speed, by running a speed test. It could
be a internet provider issue or your machine is running slow. Try
shutting down your system and trying again.
Q: I am having problems with the site
A: Please email us what computer/laptop/tablet device you are
using. What browser you are using (IE, Safari, Chrome, Fire Fox
etc), the more info the better, so we can pin point the issue.
If you still need to contact us, you can do so online, via email
or phone (9am-6pm ET)
You can contact us via phone or email. Whichever is the most
convenient for you. And we can look into your request right away.
[email protected]
+1-855-200-0597
